PRIVACY POLICY

Last updated: October 2025

INDRATEC Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and store your information when you visit our website or contact us directly.

1. Who we are

INDRATEC Ltd is a UK-based company specialising in grey water recycling, rainwater harvesting, and smart stormwater attenuation systems.
Company registration number: 14893272
Registered office: Rushmere New England Lane, Sedlescombe, Battle, England, TN33 0RP
Website: www.indratec.co.uk
Email: info@indratec.co.uk

We are the “data controller” of the personal information collected through this website.

2. What information we collect

We may collect and process the following types of information:

  • Contact details such as name, email address, phone number, and company name (when you submit an enquiry form or contact us).
  • Business information related to your project enquiry or partnership with us.
  • Technical data such as IP address, browser type, and pages visited (through analytics tools like Google Analytics).
  • Cookies – small files stored on your device to improve website functionality and user experience.

We do not collect any special category or sensitive personal data through our website.

3. How we use your information

We use your data to:

  • Respond to your enquiries or requests.
  • Provide quotations, proposals, or technical information you’ve requested.
  • Manage ongoing client or supplier relationships.
  • Improve our website, services, and marketing performance.
  • Comply with legal or regulatory requirements.

We will only use your information where we have a lawful basis, such as your consent, a contract, or our legitimate business interests.

4. How we share your information

We may share your personal data with:

  • Service providers (such as website hosting, analytics, or IT support) who act on our behalf under strict confidentiality terms.
  • Professional advisers (e.g. accountants, insurers, or legal advisers) when necessary.
  • Regulatory bodies or authorities where legally required.

We do not sell or rent your data to any third parties.

5. Data retention

We keep personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law (e.g. tax or accounting regulations). After this period, your data will be securely deleted or anonymised.

6. Your data protection rights

Under the UK GDPR, you have the right to:

  • Access a copy of the personal data we hold about you.
  • Request correction or deletion of your data.
  • Object to or restrict how we use your data.
  • Withdraw consent (where applicable).
  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you’re unhappy with how we handle your data (www.ico.org.uk).

To exercise your rights, please contact us at [insert email address].

7. Cookies and analytics

Our website may use cookies and tracking technologies to improve functionality and analyse site traffic. You can adjust your browser settings to refuse some or all cookies. For full details, see our [Cookie Policy].

8. Security

We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access. However, no online transmission is completely secure, and you share data with us at your own risk.

9. Updates to this policy

We may update this Privacy Policy periodically. Any changes will be published on this page with an updated “last modified” date.

Contact us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

info@indratec.co.uk